Last updated: 15 January 2026

1. Introduction
 Gienie Creative Agency (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us, including through our website, enquiries, and services. 

2. Information We Collect
 We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Phone number
  • Business name
  • Project details or enquiries
  • Any other information you choose to provide to us
     

We only collect information that is reasonably necessary for our business operations. 

3. How We Collect Information
 We may collect personal information when you:

  • Submit an enquiry through our website
  • Contact us via email, phone, or social media
  • Engage us for services
  • Receive proposals, invoices, or agreements from us
     

4. How We Use Your Information
 We use personal information to:

  • Respond to enquiries
  • Provide our services
  • Prepare proposals, agreements, and invoices
  • Communicate with clients
  • Improve our services and operations
  • Comply with legal and regulatory obligations
     

5. Disclosure of Information
 We may disclose personal information to:

  • Service providers or contractors where required to deliver our services
  • Accounting, legal, or IT service providers
  • Government authorities where required by law
     

We do not sell or rent personal information to third parties.

6. Data Security
 We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction
 You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

8. Cookies
 Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You may disable cookies through your browser settings if you prefer.

9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy
 We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us