5 Signs Your Website Is Costing You Customers

In today’s digital-first world, your website is often your first impression — and if it’s outdated, slow, or unclear, it could be doing more harm than good.

Here are 5 common signs your website is driving potential customers away.

1. It’s not mobile-friendly
Over 60% of Australians browse websites on their phones. If your site isn’t responsive, loads awkwardly, or has tiny text/buttons, people will bounce.

Fix it: Make sure your design adapts to all screen sizes, with touch-friendly buttons and fast loading times.

 
2. It’s too slow
A 3-second delay in load time can increase bounce rates by over 30%. Speed matters.

Fix it: Compress images, minimize scripts, and consider better hosting.

 
3. It’s unclear what you do
If someone can’t tell what your business does within 5 seconds, you’re losing them.

Fix it: Use clear headlines, value-driven copy, and a direct call to action like “Book a Free Strategy Call.”

 
4. You don’t look trustworthy
No testimonials, no contact details, and a clunky design can all raise red flags.

Fix it: Add customer reviews, case studies, real contact info, and clean design.

 
5. You haven’t updated it in years
If your site still feels like it’s from 2016, it might be time for a refresh.

Fix it: A modern, streamlined website isn’t just aesthetic—it builds trust and drives results.

 
Need a fresh start?
We offer affordable, lead-focused website rebuilds for small businesses across Australia.